Privacy Policy

Good Empire Ltd Privacy Policy Notice

OUR CONTACT DETAILS:

Name: Good Empire Ltd

Address: Unit 1, Empire Arches, 1 Watts Mews, London, SW16 6AA.

Phone Number: 0208 265 2495 E-mail: hello@goodempire.com 

THE TYPE OF PERSONAL INFORMATION WE COLLECT: 

We currently collect and process the following information: 

  • The types of personal data we collect about you may differ from person to person, depending on who you are and the relationship between us

  • Contact information - This is information relating to your contact details such as email address, addresses, telephone numbers

  • Payment information - This is information relating to the methods by which you provide payment to or us to you us such as bank account details, credit/debit card details and details of any payments (including amounts and dates) that are made between us

  • Transaction information - This is information relating to transactions between us such as details of goods, services provided to you

  • Feedback information - This is information that we have collected from you or that you have provided to us in respect of feedback

  • Marketing information - This is information relating to your marketing and communications preferences

  • Website, Device and Technical Information - This is information about your use of our website and technical data which we collect (including your IP address, the type of browser you are using and the version, the operating system you are using, details about the time zone and location settings on the device and other information we receive about your device)     

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • So that we can provide you with goods and services, we will need your personal information. If you do not provide us with the required personal information, we may be prevented from supplying the goods and services to you

  • To enrol you as a customer

  • To process your order, which includes taking payment from you, advising you of any updates in relation to your order or any enforcement action against you to recover payment

  • To manage our contract with you and to notify you of any changes

  • To comply with audit and accounting matters

  • To improve the goods and or servic

  • To recommend and send communications to you about goods, services content that you may be interested in

  • To understand how customers and visitors to our website use the website and interact with it via data analysis.

We may share this information with:

  • Suppliers: such as IT support services, payment providers, administration providers, marketing agencies

  • Government bodies and regulatory bodies: such as HMRC, fraud prevention agencies

  • Our advisors: such as lawyers, accountants, auditors, insurance companies

  • Our Bank

  • Email and software platforms 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You can remove your consent at any time. You can do this by contacting hello@goodempire.com

  • We have a contractual obligation

  • We have a legal obligation

  • We have a vital interest

  • We have a legitimate interest 

HOW WE STORE YOUR PERSONAL INFORMATION:

Your information is securely stored. We keep Contact information, Payment information, Transaction information, Feedback information, Marketing information and Website, Device and Technical Information for 7 years from the end of the tax year to which that information relates. We will then dispose your information by on one of the following ways where applicable:

  • Physical destruction

  • Secure deletion of data from software

  • Secure deletion of data from cloud or other remote storage services

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you

  • Please contact us at hello@goodempire.com, 0208 265 2495 and or Unit 1, Empire Arches, 1 Watts Mews, London, United Kingdom, SW16 6AA, if you wish to make a request

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@goodempire.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

 Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk